Salesforce & Snowflake Analytics professional with 6+ years of enterprise experience supporting CRM data, analytics, and reporting platforms. Experienced in working with Salesforce data, Snowflake cloud data warehouse, SQL-based analytics, and dbt transformations to deliver reliable reporting and business insights.
I’m a Salesforce & Snowflake Analytics Professional with over
6 years of enterprise experience delivering scalable
Salesforce Service Cloud solutions and building
data-driven systems that support business operations.
My expertise spans Salesforce administration,
case management, reporting,
business requirement gathering, and
production support, combined with strong hands-on
knowledge of Snowflake cloud data warehousing and
SQL-based analytics.
I have worked on enterprise data analytics initiatives,
supporting extraction, validation, and transformation of Salesforce data into
Snowflake to ensure data accuracy, integrity, and analytics readiness.
I have led large-scale data migration projects,
working with complex Salesforce data models and high-volume datasets to ensure
data accuracy, integrity, and seamless transitions between systems.
I collaborate closely with cross-functional stakeholders to
streamline service processes, support
mission-critical production environments, and drive
continuous improvements that enhance customer satisfaction.
Supporting Salesforce CRM data and enterprise analytics platforms using Snowflake and SQL. Involved in data validation, reporting enablement, production analytics support, change & release management, and close collaboration with business stakeholders.
Service Cloud implementations, integrations, deployments, incident & change management, stakeholder communication.
Admin configurations, Email-to-Case, Live Chat, dashboards, reports, and optimization.
ETL development using Informatica, SQL transformations, data quality and warehouse support.
Implemented Salesforce Service Cloud for enterprise support teams. Configured case lifecycle, assignment rules, Email-to-Case, escalation rules, and dashboards to improve SLA adherence.
Led end-to-end incident and change management processes. Managed deployments using Change Sets and handled production support for high-priority incidents.
Designed executive dashboards and operational reports to track case volumes, SLA performance, and agent productivity.
Built ETL pipelines using Informatica PowerCenter. Developed source-to-target mappings and optimized SQL for large-scale data processing.
Implemented Email-to-Case functionality to automate customer support requests, improve response times, and streamline case routing and ownership.
Managed Salesforce release cycles including sandbox strategy, deployment via Change Sets, post-release validation, and stakeholder communication.
Executed large-scale data migrations using Data Loader, Data Import Wizard, and dataloader.io while ensuring data accuracy and integrity.
Provided L2/L3 Salesforce production support by resolving high-priority incidents, performing root cause analysis, and ensuring system stability.
Designed role hierarchy, profiles, permission sets, and sharing rules to ensure secure and controlled access across Salesforce environments.
Implemented validation rules, duplicate management, and data quality checks to maintain high data accuracy across Salesforce and downstream systems.
Designed and implemented a modern analytics platform using Snowflake as the cloud data warehouse and dbt for transformation workflows. Built modular dbt models, applied data quality tests, and enabled analytics-ready datasets to support business reporting and decision-making.